Service and Support

We are a specialist audiovisual maintenence provider with a passion for delivering great service and support

Digital Message Support “The obvious choice"

  1. 1 The Digital Message ethos is to take a fresh look at all of your audio visual needs. Our team is focused on delivering long term value for our customers and partners, not simply trying to drive additional sales where they might not be needed.
  2. 2 Our team has over 150 years combined experience in the AV industry mixed with fresh faces who help us to provide a new perspective on the solutions and services that we offer. We listen, understand and document your requirements. We then research and advise you on a range of options, all of which are designed to deliver you the best possible solution.
  3. 3 With our Head Office in Surrey, our engineering team covers the whole of the UK with engineers based in the local area that they service, enabling us to give the highest levels of service and support.
services

Every employee of the business is a shareholder, ensuring we all share in the company vision and goals.

support

Most of the traditional AV integrators / resellers in the UK adopt a sales led approach with maintenance often being a secondary consideration. Digital Message put maintenance and support services at the forefront of our business plan. We can and do complete audio visual installations but only when there is a real need or compelling ROI to do so, enabling us to deliver real value and cost savings to our customers.

With a sophisticated on-line customer portal, our clients can log a service call or fault, monitor progress of an open call or simply check their account status.  Automated email notifications provide our clients with regular updates on the progress of service calls, so they don’t need to waste time chasing.

Choice is they key when selecting you’re support requirements, DML are delighted to offer a 3 tiered offering to the market, each can be tailored to suit:

  1. 1 Tier 1 -  Black Card – Same business day two man team response
  2. 2 Tier 2 – Platinum Card – 12 hours response two man team response
  3. 3 Tier 3 – Pay as you go – 24 hour support response

The DML team and I would be delighted to walk you through the options in more detail, to ensure the correct package for your requirements is chosen.

Find Your Perfect Solution Here